Email: support@h-peak.com — we usually reply within 2 business days.Email：support@h-peak.com——通常於 2 個工作天內回覆。
LINE community (anonymous posting welcome): join here.LINE 社群（可匿名發言）：點此加入。
Reporting a bug 回報問題 — it helps a lot if you include your iOS version, the app version (shown in the account menu), what you were doing when it happened, and a screenshot.回報問題時，若能一併提供您的 iOS 版本、App 版本（顯示於帳號選單）、發生當下的操作步驟與截圖，會大幅加快處理速度。
How do I import my roster? 如何匯入班表？
Import a .pilotroster file via the iOS share sheet or the Files picker inside the Import screen. Roster files are encrypted and can only be opened by the same signed-in account that created them. PeakLog never asks for your airline system password.透過 iOS 分享選單或匯入頁的選檔功能匯入 .pilotroster 檔。班表檔已加密，僅產檔時登入的同一帳號可開啟。PeakLog 絕不會要求您的公司系統密碼。
Can I bring my logbook from another app? 可以從其他日誌軟體搬過來嗎？
Yes — PeakLog imports LogTen Pro exports (and other tab-separated text files such as .txt / .tsv), and can export your data back out in a LogTen-compatible format at any time.可以——PeakLog 支援匯入 LogTen Pro 匯出檔（及其他 Tab 鍵分隔的文字檔，如 .txt／.tsv），也可隨時以 LogTen 相容格式匯出帶走。
Which sign-in should I use? 該用哪個帳號登入？
Either Google or Sign in with Apple works. Your logbook lives in the PeakLog Cloud and follows your account across devices, so the important thing is to sign in with the same account on every device. If you want to use both methods, link them first in the account menu (Linked accounts) — signing in with a different, unlinked method creates a separate empty account.Google 或 Sign in with Apple 皆可。您的飛行日誌儲存於 PeakLog 雲端、跟著帳號走，換裝置也不遺失，因此重點是各裝置都使用同一個帳號登入。若您想同時使用兩種登入方式，請先於帳號選單（Linked accounts）完成連結；以未連結之其他方式登入將建立另一個空白帳號。
Where is my data stored? 我的資料存在哪裡？
In the PeakLog Cloud, on infrastructure located in Singapore. See the Privacy Policy for details.儲存於 PeakLog 雲端，基礎設施位於新加坡。詳見隱私權政策。
How does the free trial work? 免費試用怎麼算？
Every new account gets 180 days of full access to all features. The trial is free, requires no payment method, and does not automatically turn into a paid subscription — nothing is charged unless you choose to subscribe.每個新帳號享有 180 天完整功能。試用免費、無須綁定付款方式，也不會自動轉為付費訂閱——除您主動訂閱，不會產生任何費用。
What happens when the trial ends? 試用結束後會怎樣？
Advanced features — Analyze, Map, roster import, and formatted / LogTen-style import and export — require a subscription. Logging flights manually, and exporting or restoring your own backup, stay free forever. Your existing records are never locked or deleted.Analyze、地圖、班表匯入，以及格式化匯出與 LogTen 等格式匯入等進階功能，需付費訂閱。手動記錄航班，以及匯出／還原您自己的備份資料，永久免費。您既有的紀錄不會被鎖住或刪除。
How do I manage or cancel my subscription? 如何管理或取消訂閱？
Subscriptions are billed by Apple under your Apple ID and renew automatically. To manage or cancel: iPhone Settings → your name → Subscriptions → PeakLog. Cancel at least 24 hours before the period ends to avoid the next renewal; you keep access until the current period expires.訂閱由 Apple 以您的 Apple ID 計費並自動續訂。管理或取消方式：iPhone 設定 → 您的名字 → 訂閱項目 → PeakLog。請於當期結束前至少 24 小時取消，以避免下次續訂；取消後仍可使用至當期結束。
How do I get a refund? 如何申請退款？
Refunds for App Store purchases are handled by Apple, not by us. Request one at reportaproblem.apple.com. If something went wrong on our side, email us and we'll help you explain it to Apple.App Store 購買之退款由 Apple 處理，非由我們處理。請至 reportaproblem.apple.com 申請。若問題出在我們這端，請寄信給我們，我們會協助您向 Apple 說明。
How do I export my data? 如何匯出資料？
Export is available in-app at any time, in an industry-common format compatible with major third-party logbook software — with or without a subscription. Your records are always portable.App 內隨時可匯出，格式為業界通用、與主流第三方日誌軟體相容之格式，無論是否訂閱皆可使用。您的紀錄永遠可攜。
How do I delete my account? 如何刪除帳號？
In-app: open the account menu (your email, top right) → Danger Zone → Delete Account. Deletion is immediate and irreversible. Export your logbook first if you want to keep a copy. Deleting your account does not cancel an active Apple subscription — cancel that separately in your Apple ID settings.App 內：點右上角帳號選單（您的 email）→「Danger Zone」→「刪除帳號（Delete Account）」，立即生效且不可復原。若需保留副本，請先匯出日誌。刪除帳號不會自動取消 Apple 訂閱，請另於 Apple ID 設定中取消。
Is PeakLog an official airline app? PeakLog 是公司的官方 App 嗎？
No. PeakLog is an independent product of Horizon Peak and is not affiliated with, endorsed by, or an official application of any airline or aviation authority. It is a record-keeping aid and does not replace any logbook required by your regulator or employer.不是。PeakLog 為 Horizon Peak 之獨立產品，與任何航空公司或航空主管機關均無隸屬或背書關係，亦非任何機構之官方應用程式。本 App 為記錄輔助工具，不取代法規或雇主要求之正式日誌。
All third-party product names, logos, and brands mentioned on this page or in the app (including LogTen) are trademarks or registered trademarks of their respective owners, and are used solely to describe file-format compatibility. PeakLog and Horizon Peak are not affiliated with, endorsed by, or sponsored by any of these companies.本頁或 App 內提及之所有第三方產品名稱、標誌與品牌（包括 LogTen）均為其各自所有者之商標或註冊商標，僅用於說明檔案格式相容性。PeakLog 與 Horizon Peak 與上述任何公司均無隸屬、背書或贊助關係。